Product Life information

Product life is made of 3 phases:

  1. Development : periodic software releases to add new features
  2. Production : product became mature and no periodic software release
  3. End-of-life : CXR provides repair services for a few years after product is discontinued

 

Customer support

CXR provides support services to its customers through

 

End-of-Life Products

As technologies evolve continuously, CXR has to introduce new products and to discontinue older products to serve its customer requirements as best as possible.

As much as possible, CXR tries to introduce new replacement products before an older product is discontinued with an overlap period that helps customers managing a transition in best possible conditions.

A product end of life cycle is made in three phases for end of manufacturing, end of software support and end of repair services. This general policy may vary according to the specific industrial constraints of each product.

Product End Of Life Policy

The list of EOL and replacement products is provided here:

end of life products

CXR reserves its right to change, discontinue or replace its products at any time providing best efforts to follow this EOL policy although it may be adapted to each product specific case. This EOL information does not form any contractual commitment.

 

Software Service Level Agreement

CXR can manage specific customer contracts to deliver software maintenance services for bug correction and cybersecurity 

 

Please contact CXR for any question

For any information on CXR products or services, and about this EOL policy, please feel free to contact CXR at any time.