Product Life information
Product life is made of 3 phases:
- Development : periodic software releases to add new features
- Production : product became mature and no periodic software release
- End-of-life : CXR provides repair services for a few years after product is discontinued
CXR provides support services to its customers through
- technical resources from this web site
- a ticketing system to manage customer questions
As technologies evolve continuously, CXR has to introduce new products and to discontinue older products to serve its customer requirements as best as possible.
As much as possible, CXR tries to introduce new replacement products before an older product is discontinued with an overlap period that helps customers managing a transition in best possible conditions.
A product end of life cycle is made in three phases for end of manufacturing, end of software support and end of repair services. This general policy may vary according to the specific industrial constraints of each product.
The list of EOL and replacement products is provided here:
CXR reserves its right to change, discontinue or replace its products at any time providing best efforts to follow this EOL policy although it may be adapted to each product specific case. This EOL information does not form any contractual commitment.
Software Service Level Agreement
CXR can manage specific customer contracts to deliver software maintenance services for bug correction and cybersecurity
Please contact CXR for any question
For any information on CXR products or services, and about this EOL policy, please feel free to contact CXR at any time.